Resource Abuse Policy

1. DISCLAIMER

This Resource Abuse Policy (RAP) applies to you if Onlinekini Enterprise. (hereafter referred to as Onlinekini, we, us or our) is providing Service to you and your account is in good standing. Terms not defined in this RAP have the meaning given to them in your agreement with Onlinekini..

2.Resource Usage:

Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of shared system resources is a serious problem. Accounts on a shared server must share resources with other users so we must limit how much of the CPU and memory that can be used by any one account.:

• Memory usage may not exceed 10% per domain/file/application;
• CPU usage may not exceed 20% per domain/file/application;
• Apache connections may not exceed 30 connections;
• MySQL connections may not exceed 15 user connections;
• 350 emails per hour, per domain;

There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.

3. SUSPENSIONS

In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period. Any questions about our abuse policy may be answered by opening a ticket with our abuse division. You may visit the helpdesk by clicking here.

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